Privacy Policy
Last updated: 18/02/2026
Company: Hungry Express Limited (“we”, “us”, “our”)
Contact: admin@hungryexpress.org
07052407777 | Ibadan, Nigeria
We are committed to protecting your privacy and ensuring that your personal information is handled transparently and securely. This Privacy Policy explains what information we collect, how we use it, who we share it with, your legal rights, and how to contact us.
This Privacy Policy applies to:
• Our mobile apps (Android and iOS) (“App”),
• Our website and web services (“Site”),
• Related services (collectively, the “Services”)
Data Controller & Contact Details
Hungry Express Limited is the data controller responsible for your personal data. For questions about this policy or your rights, contact us at hungryexpressonline@gmail.com
Information we collect
A) Personal Identification Information
Collected when you create an account, place an order, engage with support, or otherwise interact with the Services:
1. Full name
2. Email address
3. Mobile phone number
4. Delivery address
5. Account password (stored securely, not in plain text)
6. Profile photo (optional)
B) Order & Transaction Details
1. Orders placed and delivery instructions
2. Order history and preferences
3. Billing and payment transaction records (we do not store full payment card numbers; such information is tokenized by third-party processors)
C) Device & Technical Data
1. Device type, operating system, and app version
2. IP address and general location for delivery services
3. Log data and crash/error reports for performance analytics
4. Cookies and similar tracking technologies used for analytics and app functionality
D) Support Communications
1. Chat messages, call recordings (where applicable), and metadata used for support and dispute resolution
E) Third-Party Data
1. Optional information from social logins or third-party service integrations when you choose to connect them to your account (e.g., analytics or advertising SDKs)
F) Location Information
We may collect precise or approximate location data from your device when you use our Services for delivery purposes.
1. Precise location may be collected during active order delivery to enable accurate delivery tracking and rider navigation.
2. Approximate location may be collected to show nearby vendors and improve service availability.
Location data is collected only when necessary for service functionality and may be disabled through your device settings.
Disabling location services may affect delivery accuracy and certain app features.
How we use your data
We use your information for the following purposes:
Service Delivery
1. Account creation and access
2. Order processing, tracking, and delivery coordination
Communication & Support
1. Sending service notifications (e.g., order status)
2. Responding to user support requests
Improvement & Analytics
1. App performance analytics and troubleshooting
2. Enhancing functionality and user experience
Legal & Compliance
1. Complying with data protection laws and responding to lawful requests
Marketing (Optional & With Consent)
1. Promotional offers and newsletters (you may opt out anytime)
Push Notifications
We may send push notifications to your device regarding:
1. Order confirmations and delivery status updates
2. Account-related alerts
3. Promotional offers and marketing communications (where consent is provided)
You may disable push notifications at any time through your device settings. Disabling notifications may impact real-time order updates.
Fraud Prevention & Platform Security
We may process personal data to detect, prevent, and investigate fraud, abuse, security incidents, or violations of our Terms of Service.
Legal Basis for Processing Personal Data
Where applicable (e.g., under Nigeria Data Protection Act, GDPR, UK GDPR, etc.), we rely on legal bases including:
• Performance of contract (to deliver services)
• Consent (for marketing and non-essential processing)
• Legal obligations (e.g., tax and accounting)
• Legitimate business interests (e.g., fraud prevention, security) balanced against your privacy rights
Children’s Privacy
Our Services are not intended for persons under the age of 13 without verified parental consent. We do not knowingly collect personal information from children without parental involvement.
Cookies, SDKs, and similar technologies
We use cookies and software development kits (SDKs) for:
• App functionality (login, security)
• Analytics and performance tracking
• Optional marketing and advertising tools (only with your consent)
You may control cookie preferences within your device and browser settings. Disabling essential cookies may affect app functionality.
Sharing your data
We share your data only as necessary to operate the Services:
Vendors & Delivery Partners: first name, contact info, delivery details to fulfil orders
Payment Processors: tokenized payment info for transaction processing
Service Providers: cloud hosting, analytics, fraud prevention, customer support platforms
Law Enforcement & Legal Requests: if required by law or to protect rights and safety
Corporate Clients (for corporate service users): employee/staff contact details as required under agreed contracts
We do not sell or rent your personal information to third parties.
Analytics & Advertising Tools
We may use third-party analytics and advertising service providers to:
• Monitor app performance
• Analyse user behaviour
• Improve user experience
• Deliver relevant advertisements (where applicable)
These providers may collect device identifiers, usage data, and other technical information in accordance with their own privacy policies.
We do not permit third parties to use your personal data for their independent marketing purposes without your consent.
International transfers
Your data may be transferred to servers or service providers outside Nigeria (e.g., cloud hosting or analytics services). Where required by law, we implement safeguards such as contractual data processing agreements.
Data Retention
We retain personal data only as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. After this period, we securely delete or anonymise your data.
Security of your information
We implement administrative, technical, and physical safeguards, including encryption, access controls, and secure infrastructure, to protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure.
Encryption & Secure Processing
We use industry-standard encryption protocols (such as HTTPS/TLS) to protect data transmitted between your device and our servers.
Payment transactions are processed through certified third-party payment providers and are protected using secure encryption and tokenization technologies.
Your privacy rights
Subject to applicable laws, you have the right to:
• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict or object to certain processing
• Withdraw consent (without affecting prior lawful processing)
• Request portability of certain information
To exercise any rights, email hungryexpressonline@gmail.com
. We aim to respond within applicable legal timelines.
Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in the law, our Services, or how we handle personal information. We will post updates on this page with a revised “Last updated” date.
Contact Us
If you have questions, complaints, or data protection requests, contact:
Email: hungryexpressonline@gmail.com
Phone: 07052407777
Address: No. 1 Foremilk Close, Kolapo Ishola Estate, Ibadan, Nigeria
Account Deletion & Data Erasure
You may request deletion of your account and associated personal data at any time by:
• Using the in-app account deletion feature (where available), or
• Contacting us at hungryexpressonline@gmail.com
Upon verified request:
• Your account will be deactivated immediately.
• Personal data will be permanently deleted or anonymised within thirty (30) days, except where retention is required for legal, regulatory, tax, fraud prevention, or dispute resolution purposes.
Certain transaction records may be retained in compliance with applicable financial and tax laws.